1. Acceptance of Terms
By accessing or using KeptShot (the 'Service'), whether as an event host, attendee, guest, or visitor, you agree to these Terms. If you do not agree to these terms, please do not use the Service.
2. Description of the Service
KeptShot provides a digital film camera, guest letters and a digital voice cassette guestbook experience for events and gatherings, on the web and in the KeptShot iOS app and App Clip. Features include finite digital exposure allocation (film rolls), analog camera filters (Original, Vintage Film, Black & White, etc.), guest letters to the host (a written message with an optional photo and voice recording), voice cassette audio guestbook recording, invitation cards and QR code generation, darkroom reveal mechanisms, host management vaults, and high-resolution photo & audio archive downloads. The iOS app also offers personal albums for everyday photos and voice notes, stored only on your device.
3. Host vs. Guest Responsibilities
KeptShot clearly distinguishes between the responsibilities of Event Hosts and Event Guests:
Event Host Responsibilities
Hosts authenticate using a valid Google account, create and configure the event, select guest capacity and film/cassette features, control who may see photos and who may read letters and hear voice recordings (Everyone, Photographer & Host, or Host Only), choose darkroom reveal timing, distribute QR codes/links, and are responsible for appropriately informing participants about how photos, letters and voice recordings will be shared. Hosts are responsible for all activity occurring under their event vault.
Guest Responsibilities & Fair Use
Guests choose a respectful display name, capture candid photos and voice recordings during the event, and may send one letter to the host per event. Guests acknowledge that their display name, contributed media and letter will be visible to the Host and/or other event participants depending on the Host's event settings, and that a sent letter cannot be edited. Guests agree not to bypass exposure counters, inject automated scripts, or tamper with camera upload endpoints.
4. Minimum Age & Minors
You must be at least 18 years old or the age of legal majority in your jurisdiction to create an account and host an event on KeptShot. For event guests who are minors participating in family, wedding, or social events, the Event Host assumes responsibility for supervising their participation and ensuring appropriate parental or guardian consent is in place without adding unnecessary friction to the guest joining experience.
5. User Content Ownership & Limited License
Your memories remain 100% yours:
User Ownership
You retain full copyright, intellectual property rights, and ownership of all original photographs, letters and voice cassette recordings you capture, write or upload using KeptShot.
Limited Operational License
You grant KeptShot a limited, non-exclusive, worldwide, royalty-free license solely to host, store, process, transform, apply analog filters, display, deliver, and generate archive downloads of your content for you and your authorized event participants as necessary to operate the Service. KeptShot will NOT use your private event photos, letters or voice recordings for advertising, marketing, AI model training, or unrelated commercial exploitation without your explicit separate consent.
6. Packages, Orders, Payments & Refund Policy
KeptShot offers free and paid event tiers with transparent billing:
- Package Pricing: Event tiers (Free 10-guest, and paid tiers from 25 to 350+ guests) and add-ons (Voice Cassette, Extended Archive Vault) are priced clearly in THB or USD based on location.
- Payment Processing: Payments are securely handled via Stripe, supporting PromptPay (THB), major credit/debit cards, Apple Pay, and Google Pay. KeptShot does not store raw credit card details.
- Event Activation: Paid packages and capacity upgrades are activated immediately upon confirmed payment receipt.
- Refund & Cancellation: You may cancel an order and request a refund within 14 days of payment, only if your event has not started (its photo window has not opened). Once the event has started, the order cannot be cancelled or refunded, even within those 14 days. To request one, contact support at keptshot@gmail.com with your order ID or join code.
- After that, the order is final and cannot be cancelled or refunded. You may still ask us to move your event date at any time before the event starts.
- Purchases made after your event has started, such as extra guests or add-ons, are not refundable.
- If you are charged twice, or a fault on our side stops the service from working, we will review a refund case by case.
7. Service Availability & Archival Storage Policy
We utilize enterprise cloud infrastructure (Cloudflare R2 & Supabase) with distinct retention lifecycles:
- Free Events (฿0): Include cloud photo and audio storage for 1 month (30 days) following the scheduled event conclusion date. After 1 month, stored media files are permanently deleted to manage infrastructure storage overhead.
- Paid Packages: Include 1 full year of guaranteed high-resolution cloud storage retention from the event conclusion date, extendable up to 3 years with the Extended Archive Vault.
- Guest Letters: Letters, including their message text, follow the same retention period as the event's photos and audio for its package, and are permanently deleted together with them.
- Host Backup Duty: Hosts are strongly advised to download and back up their full photo archive ZIP and voice audio recordings before the expiration date. KeptShot does not guarantee recovery of media after expiration.
- Personal Albums (iOS): Personal albums are stored only on your device and are not backed up by KeptShot. Deleting the app or resetting it removes them permanently.
- Third-Party Dependencies: KeptShot depends on reputable third-party infrastructure (Google, Supabase, Cloudflare, Stripe). While we maintain high availability standards, KeptShot cannot guarantee 100% uninterrupted uptime during unexpected upstream third-party outages.
8. Prohibited Content, Abuse & Suspension
You agree not to capture, upload, write, or share any photographs, letters, voice recordings, or content that:
- Is unlawful, defamatory, harassing, sexually explicit, abusive, fraudulent, or non-consensual.
- Infringes upon any intellectual property rights, copyright, or privacy rights of any third party.
- Contains malicious code, viruses, or attempts to disrupt service infrastructure or circumvent exposure limits.
- KeptShot reserves the right to suspend or restrict accounts, events, or access where appropriate for terms violations, prohibited content, abuse, security risks, or legal requirements.
9. Limitation of Liability
To the fullest extent permitted by applicable law, KeptShot, its operators (Renz Soft Co., Ltd.), and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of data, photos, letters, audio recordings, goodwill, or profits arising out of or in connection with your use of the Service.
10. Modifications to Terms
We may revise these Terms of Service from time to time to reflect product updates or legal standards. Updates will be posted on this page with an updated revision date. Continued use of KeptShot constitutes acceptance of the modified Terms.
11. Inquiries & Contact
If you have any questions or feedback regarding these Terms, please reach out to us at keptshot@gmail.com. Operated by Renz Soft Co., Ltd. (Bangkok, Thailand).