Support & Help Center
Welcome to the KeptShot Support Center. Whether you are hosting an event, joining as a guest, or need assistance with the iOS app, we are here to help you every step of the way.
Our official support channel for inquiries, bug reports, and assistance. We aim to respond within 24 hours.
iOS 16+ & Mobile Web
KeptShot iOS app for iPhone (iOS 26.5 or later), including an App Clip for joining events without installing, and web browsers (Safari, Chrome, Edge, Firefox). Guests on the web need no app download.
Renz Soft Co., Ltd.
Bangkok, Thailand / Worldwide
Help Topics & Frequently Asked Questions
Browse solutions for common questions about the iOS app and personal albums, camera and microphone permissions, joining events, guest letters, voice cassettes, darkroom reveal, and billing.
Getting Started & Joining
Guests scan the event QR code provided by the host with their phone's camera, or open the event link. On the web no app download or account is needed. In the KeptShot iOS app, open Albums and use Join an event to enter a code or scan a QR code. Guests enter their display name, accept the terms, and receive their digital film roll.
iOS App & Personal Albums
Camera & Film Capture
Guest Letters
Voice Cassette Guestbook
Darkroom Reveal & Gallery
Packages, Orders & Billing
Privacy, PDPA & Data Removal
Still have questions or need personalized help?
Our dedicated support team is here to assist you with event setup, technical issues, enterprise bookings, or custom inquiries.
Response time: Typically within 24 hours · Monday to Sunday